A Fujian tea export company sold to distributors across North and West Africa. Their China-based sales team worked Chinese hours, but African distributors had questions 24/7. A simple stock inquiry took 24 hours to answer due to time zones.
We built an AI chatbot using OpenAI GPT trained on their product catalog, pricing and shipping policies. Deployed on their website and WeChat official account. Understands English, French, and Arabic. Complex inquiries escalate to humans with full conversation context. Integrated with their ERP for real-time stock and shipping quotes.
Chatbot handles 90% of inquiries without human intervention. Response time dropped from 24 hours to 5 seconds. Sales team productivity increased by 300%. Export volume to Africa grew by 75% in 6 months.
Our African distributors now get instant answers in their own language. This chatbot has effectively become our 24/7 sales team. We could not have scaled to 15 African countries without it. - Mr. Lin, Export Director, Fujian Tea Co.
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