A Shenzhen-based logistics company handling China-to-Africa shipping managed 200+ containers monthly but relied on phone calls and spreadsheets for tracking.
We developed a tracking platform with a customer web portal and mobile app showing real-time shipment locations on a map with estimated arrival dates at each African port. Internal dashboard consolidates data from shipping carriers, customs brokers, and trucking companies. Vue.js frontend + Laravel backend + MySQL.
Customer support calls dropped by 80%. Customer satisfaction rose from 3.2 to 4.8/5. New customer acquisition increased by 45%.
Our customers love tracking their shipments in real-time. It has become our strongest selling point. The Chinese team understood our complex multi-leg shipping process perfectly. - Ms. Li, Operations Director, Shenzhen
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